TERMS & CONDITIONS

Made with love
We are so excited to be able to share our loved florals with you and our new website.

All of our arrangements are designed and made by us.

The highest care is taken when producing our goods with quality being our number one priority.

We also take great pride in customer satisfaction, striving for excellence every step of the way.

Hidden Florist appreciates your custom and hopes that you have found our site to be user friendly.

If you have any queries in relation to our business or site operation, please do not hesitate to contact us at: info@hiddenflorist.com.au

* Please note we wrap all add on’s and bouquets in black wrap please let us know if you would like us to use an alternative

 

Public Holidays & Sundays
We are closed on all Public Holidays - If you place an order for a public holiday, we will contact you and offer a refund or delivery of your order the next business day.
We are closed most Sundays excluding Peak Times of the year, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, all orders placed for these dates will be sent on the Sunday, all other orders received for Sunday we will contact you and offer a refund or delivery of your order the next business day.

GST (Goods & Services Tax)
All prices quoted include GST for orders placed within Australia.

Delivery
*Please take care in providing correct delivery details!! --It makes for a smooth ride!

*To guarantee same day delivery, we request that you place your order by 12noon AEST.

*If you would really love your flowers delivered on the same day but it is after 12noon, just give us a quick buzz and we will let you know if we are still able to deliver your blooms!

All flowers and gifts are delivered with utmost care.

*Delivery charges are determined according to suburb and delivery costs will be added to your order before processing.

*If there is no one at the delivery address to receive the Product, the Product will be left in a safe, weather protected spot at the delivery address specified as we see fit.
If this Product includes Wine, Please note Wine can NOT be left or given to persons under the age of 18.
Re-Delivery will apply and at the expense of the sender.

*If the incorrect Delivery details are provided or we are unable to gain access to the property due to locked gates or barking puppies, we may need to return the product to our store and contact you to arrange re-delivery which will incur a re-delivery fee!

*If you choose not to pay an additional delivery fee and would prefer a refund when incorrect delivery address details are provided we will provide you with a 75% refund for the cost of the flowers, Delivery fee will not be refunded as we must allow for the time taken to deliver and create your arrangement etc.

*If your address is NEW... Please leave us instructions as we do rely on Google maps to find you!

*Same day delivery... this is by 7pm unless specified to a school or business.
We do endeavour to get all of our deliveries out and to their flower lovers promptly!

*If you specify a delivery time in your additional notes, we can NOT guarantee the delivery .
*If delivery is unavailable to an outer suburb you have selected on a certain day we will contact you asap! -
and if required process a refund to your paypal/credit card

The Shop images
The images of flowers to order presented in "the shop" reflect a particular time and season.

Although we will endeavour to create arrangements that closely resemble your selection, please allow for changes in availability and seasons.

Please take the time to read our descriptions as some images are an example of what you may receive as it is a "seasonal' style choice!

We will substitute flowers with similar blooms to best reflect the style of the image displayed, and colour selection you have chosen.

If your requirements are quite specific, you may prefer to contact us directly and place your order via telephone on 0409 280 087

All selected arrangements are made with love and inclusive of
a Hidden Florist small Hidden Florist card Unless Petal & Pins Card is ordered, Hidden Florist gift wrapping, and GST.

Purchase of Alcohol

TO PURCHASE ALCOHOL ADD ON YOU MUST BE OVER THE AGE OF 18YEARS AND THE RECEIVER MUST ALSO BE OVER THE AGE OF 18YEARS.
ALCOHOL CAN NOT BE LEFT IN A SAFE PLACE NOR GIVEN TO ANY PERSON UNDER THE AGE OF 18, RE-DELIVERY WILL APPLY.

Goods Return Policy
Hidden Florist handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Products sold on this website and by this business are a perishable, natural item and flowers life span is dependent on species, resulting in some flower varieties living longer than others.

Flowers are a product of nature; availability is dependent on season and markets. As a result, not all goods produced are as pictured on www.HiddenFlorist.com.au, by accepting these terms and conditions you are acknowledging there may be discrepancies between images and produced goods.
Hidden Florist must be notified within two (2) days of purchase of all refunds or returns.

Hidden Florist will not accept returns based on change of mind or design.

In cases of flowers perishing within two (2) days of purchase and all care instructions have been followed or if Hidden Florist produced the incorrect goods, Hidden Florist may provide a replacement or gift certificate. The value of the gift certificate or replacement is at the discretion of Hidden Florist.

Hidden Florist reserves the right to request images of original goods for our records.

Replacement flowers will not be sent if the original goods have been disposed of or images have not been produced.

We will always work with you to rectify a problem, so please be kind-
We make and deliver all of our blooms with love, however please remember we are also all human!- and we are dealing with fresh product!

Copyright
All photographic images on the website are owned by Hidden Florist and are subject to protections under Australian copyright law.