Hidden Florist – Delivery Information
At Hidden Florist, we take great care
to deliver
your flowers & gifts safely & on time across Sunbury and the
Macedon Ranges.
Delivery Days
- Monday
to Saturday
- Sunday –
currently paused excluding Mother's Day & Father's Day
- Public
Holidays – closed
(limited trading may apply on peak days; check
Google hours or call us).
Delivery Areas (Suburb Name, Not
Postcode)
- We
deliver only to the suburbs & towns listed on this page.
- Delivery
eligibility is based on the suburb/town name, not the postcode.
Some
postcodes cover multiple towns, but we only deliver to the suburbs shown
on our list.
- If
an order is placed for an area we do not service, we will contact you please read below
Delivery Outside Listed Suburbs
- If your suburb or town is not listed and you select the nearest suburb instead OR
choose Free Delivery hoping we’ll “stretch” the zone, your order may be: - Cancelled, less a $15 admin/transaction fee, or
- Accepted with an additional delivery fee (ranging from $25–$100 depending on distance).
This will always be communicated with the sender before proceeding.
Free Delivery Days
- From
time to time, Hidden Florist offers Free Delivery promotions
(e.g. on selected Thursdays or Fridays).
- Free
Delivery is available only to the suburbs listed in the promotion
(e.g. Sunbury and Diggers Rest) & must be selected at
checkout.
- If
the Free Delivery option is not selected,
the standard delivery fee will
apply & cannot be refunded after checkout.
- Free
Delivery cannot be applied to other suburbs.
If you select it for a suburb
outside the promotion (e.g. Romsey, Kyneton),
we will contact you to
correct the order.
The correct delivery fee must be paid before dispatch,
& additional admin time may delay delivery.
Same-Day Cut-Off
- Sunbury,
Diggers Rest, Riddells Creek & Gisborne – order
by 2pm (Monday–Friday).
- All other suburbs order by 12 noon (Monday–Friday).
Saturday same day deliveries - all orders need to be placed by 12noon for ALL suburbs
- During peak
periods (Valentine’s Day, Mother’s Day, Christmas, etc.), delivery
cut-off times may be earlier.
Delivery Window
- Standard
delivery hours: 10am–5pm (Monday–Saturday).
- Schools
and businesses are prioritised earlier.
- Funerals are
the only exception where a specific delivery time is guaranteed.
Authority to Leave (ATL)
- Deliveries
are sent with Authority to Leave as the default.
Our drivers will
leave flowers in a safe, shaded spot whenever possible.
- If
no safe location is available, we’ll attempt to contact the recipient
and/or sender.
- If
delivery cannot be completed, the order will be returned to our store.
A
calling card will be left at the address, and the sender will be
notified.
Redelivery (fees apply) or collection from our store can then be arranged
Address Accuracy & Access
- Please
ensure the delivery address provided matches major mapping services (e.g.
Google Maps).
- If
we cannot access the property (locked gates, unsafe pets, incorrect or
insufficient address),
the order will be returned to the store
and redelivery fees will apply.
- New
estates and rural properties may require clear directions or
landmarks.
- Alcohol cannot
be left unattended and will not be given to anyone under 18. ID may be
required.
Delivery Fees
Delivery fees are based on suburb and
are calculated at checkout.
(For the full suburb list and fees,
please see the chart below.)
Suburb
Same Day
Ashbourne $30
Bolinda $20
Bulla
$15
Bullengarook
$20
Cadello
$30
Carlsruhe $30
Cherokee
$30
Clarkefield $20
Cobaw
$30
Diggers Rest $10
Gisborne
$10
Gisborne South $10
Hesket
$30
Kerrie
$30
Kyneton
$25
Kyneton South $25
Lancefield
$20
Macedon
$15
Monegeetta
$20
Mount Macedon $15
New Gisborne $10
Newham
$30
Pipers Creek
$30
Riddells Creek
$10
Rochford
$30
Romsey
$15
Sunbury
$10
Tylden
$30
Wildwood
$15
Woodend
$10
Woodend North $15
Delivery Success
We successfully deliver over
99.9% of orders on time.
The rare issues that arise are usually due to:
- Incorrect
or incomplete addresses
- No
access to the property
- No
safe place to leave flowers
- Missing
recipient phone details
Please double-check all delivery
information when ordering to help us deliver smoothly.
Thank you for choosing Hidden
Florist.
We’re proud to deliver happiness across Sunbury and the Macedon Ranges every
day.
